Social Web Apps Design
Online Community Development

Give-n-Take, Part 1

by Saul Fleischman on April 11, 2011

In Twitter, do you show gratitude with only pleases and thank-you’s?

If there’s one thing that I learned from living many years in Japan its that regardless of what people say, when someone does something for you, there is a debt. You owe them. “Thank you” does not make it go away.

When you were three, and someone gave you a lollypop, your mother asked you, “what’s the magic word?” “Thank you,” we are taught, in the West, at least, absolves us of debts.

Not actually.

Someone retweeted your blog post tweet. You thank them. Then, they include you in a #FF and again, you thank them. They comment on you blog and tweet their comment – which includes a link back to your site/blog. Why do you believe it is enough to simply… “thank” them?

They did something for you, something that helps to amplify your message. It might have even been something you created – such as a blog article, or a tweet about an event at which you will be speaking, or simply need more attendees for.

Reciprocate.

Do something back, maybe? Click on their timeline, and if you can find something that they would really appreciate amplification on – such as something they created (blog post, photo/video/media they created, etc.), retweet that, or in facebook, share it on your wall.

In the social media version of “gave and take,” in the example above, some “gave” to you. You took. Give back – or don’t be surprised when they stop giving, and perhaps even unfollow and/or unlist you.

Do I practice what I preach? Take a look at the timeline for @osakasaul – and see what happens when you retweet a blog article of mine.

As for what I do for KdL Web2.0 Social Media members, please see Joy in Creating an Online Community, Pt. 1
And as for what I get in return, Joy in Creating an Online Community, Pt. 2

What is your stance on reciprocation. Still think mommy was 100% right when she taught you that “thankyou” is the magic word – and nullifies any and all debts? I believe it is useful for three-year-olds. It gets them started with pleases and thankyous. In Japan, one of the most profound ideological differences that I found from our thinking in Japan is that actually, which many will not vocalize dissatisfaction, without reciprocation, people actually feel slighted.

About Saul Fleischman

Founder of emerging social media tool sites. Bootstrapping innovation with lean startup development teams. I do project management, user experience, PR, marketing and community development.

su.pr size it! http://su.pr/2SDDz8

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  • Saul Fleischman / KdL Group

    This goes out to @socialgreg @btrax @ststgx @megoyanagi @lisalomas @rumiide @matobaAquent You all need this: http://osakabentures.com/2011/04/give-take-1/

  • Pingback: The Joy in Creating an Online Community, Pt. 1OsakaBentures | OsakaBentures

  • Terri Nakamura

    Saul, being of Japanese heritage, I was taught always to say “thank you,” and I’ve come to the conclusion that having someone say “thank you” is better than nothing at all.

    I’ve sadly found thank yous to be MIA after extending courtesies to people, both in real life and virtually. I guess the action must sometimes act as its own reward?

    Thanks for an interesting post. It was a pleasure to check out your writing and I wish to thank you again for the generous and thoughtful invitation you sent today.

    Best regards, Terri

    • Saul Fleischman / KdL Group

      Thanks, @TerriNakamura I cherish your opinions. No, the action does not act as its own reward; you are right to feel slighted when you do something thoughtful and people do not even think to express gratitude. So, if you understand me, by no means am I suggesting that a “thank you” is unneeded. I am saying that what I know from living with Japanese people for a lot of years is that it isn’t enough. There is “giri,” or, a personal debt to be paid – or else bad feelings tend to linger, while people will claim that there are none.

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