Social Web Apps Design
Online Community Development

Disqus VS LiveFyre: Blog Comment System Shootout

by Saul Fleischman on March 21, 2012

I still prefer what I was first introduced to: Disqus

I like the look, the choices for sharing to Twitter or Facebook (or both, without a multi-step process, just boxes to check or leave unchecked) and

Disqus offers comments login choices that include:

  • name/email
  • Disqus
  • Google
  • Twitter
  • Facebook
  • Yahoo
  • OpenID

Multi-network tagging of people and no-code hotlinking of sites and emails is a time-saver (though several other comment systems offer at least the same feature for sites).

My one complaint with Disqus is how in Firefox I often have to open a separate browser to login and then, until I logout, can do anything I like on my own blog and others’ without logging in again. In Google Chrome, Disqus works flawlessly for me.

What I would do to improve Disqus

Disqus is clearly missing obvious features in their control panel (which would save Disqus fans the need to learn .css coding):

  • font and font size
  • links-in-comments controls for link-erasing, link-deadening (link appears, in full URL form, but is not clickable), and for hot-linking of URLs, a choice of dofollow or nofollow
  • along with sharing of blog comments to Facebook and Twitter, it should be clear by now that many would eagerly share their comments to Google Plus; this should have been added as an option by now.

Here’s what I would do to improve Empire Avenue: my article suggesting a scaling of player rewards – based on where we are in the game.

Having debated (but never intensely, mind you) the comment systems favored by blogging friends,

I found Vitaly Tennant‘s Blog Commenting Platforms: The Bad and The Good and learned how similar they have become, in fact.

On Disqus, Vitaly wrote:

The Good -

  • Lots of login options. You can use just about any of your login credentials (Google, Facebook, Twitter, etc). Of course, you can still post comments anonymously if you choose to.
  • Looks nice and clean, the customizeable CSS is a big plus.
  • Community box gives everyone a summary view of the activity and people participating on the site.
  • Fully compatible with mobile websites for commenting while on the go.
  • It’s popular. Lots of websites use it; therefore, many people know what they’re dealing with when they see Disqus logo in the comment section of a blog.
  • Reactions. In addition to showing comments, Disqus also shows a list of who mentioned the blog post on Twitter (which they call a “reaction”).

The Bad -

  • Not as customizable as IntenseDebate. Can’t add any content of your own to the layout.
  • By default, it inherits the blog’s main theme style sheet. Editing CSS for Disqus takes much longer than customizing.
  • All URLs in comments are auto-linked. Disqus creates a hyperlink to all text that ends with a typical suffix ie. “.com”. This is kind of a big issue for some users when their blog deals with scam websites. It is nofollow, but it would be nice to see the hyperlinks disable feature.
  • The Help section is lacking. There just isn’t that much information in their knowledge base, especially for CSS help.”

I replied, filling in a bit more, based upon my 2 years of experience with Disqus

LiveFyre is getting better. For over a year, using the Firefox browser, I could not login on a blog using LiveFyre (had to open other browser, login to my LiveFyre acct, refresh your blog – cumbersome). LiveFyre customer service has atrocious. A clear explanation from me, (OS, browser and version, etc., and still they demanded screenshots). Now it works always in Google Chrome and usually in Firefox. Not a bad choice – now, thus. Even with Firefox, LiveFyre lets me login more easily than Disqus, in fact, but only from weeks ago.

Disqus is my choice, and after I changed the comment font size, I’m happy with it. Vitaly was quite right, I should add: Disqus does not make it easy to edit style points. They are inherited from the blog body by default, as you note – and it does take adding two lines to a Disqus stylesheet to change tthe comment font size.

A couple things I would like to add, which people might wish to want to consider, when shopping for a comment system: like LiveFyre, there is a community, you can follow, comment on connected Disqus users’ blogs, etc. from your own Disqus section of your WordPress Dashboard or through the Disqus site. Also, like LiveFyre, we can tag people, but not with their Facebook handle. On the other hand, with Disqus, we can tag people with Twitter, Google, or Disqus username (so that’s one more than LiveFyre). Pretty much, I can easily find one or more of these fast enough for most people – and faster if they signed in to comment on my blog with Disqus using Twitter, Google or Disqus (rather than by email).

Finally, links are live by default, can be deadened if we like – and even if we allow commenters’ links to be live, we can choose to make them dofollow or nofollow. I’d assume this is true with LiveFyre, not sure.

Lastly, since there is so much talk on the value of commenting on Commentluv and other sites that reward commenters by prompting them to leave a link back to a specific blog post of theirs, perhaps Commentluv frequent-commenters can:

  • Provide some evidence of the SEO benefits of doing so?
  • Are you checking the code for those CommentLuv blogs – to see if they have their comments and the backlink they allow you – set to dofollow or nofollow?
  • As for these links to our blogs that some comments systems allows (Disqus does not), while ALEXA will count those as “links in,” are you certain there is a substantial SEO benefit? Show us the evidence, and we may all learn something. Or, at least have something to IntenseDebate.

For what its worth, I have it from my SEO authority (and Triberr Chief Scientist), Dan Cristo, and SEO thought leader with ten years of professional experience in SEO, that backlinks from blog comments have absolutely no SEO value whatsoever. “In my experience and with my SEO tests, links from comments, including commentluv, were ineffective in improving rankings. Google has also stated that links from comments are devalued, and several patents indicate that Google sees certain portions of the page as less important than other portions. Comments being a less important part.

I have see websites rank for very competitive terms where a large portion of their backlinks were from comments, but there were many more factors at play. First off, they used blackhat techniques to spam comments. Second, they were generating 20,000 links a month. Third, their site was removed by Google. So it is possible that with 20,000 comment links a month, it may boost rankings until you’re caught, but in any sort of normal commenting tests, they were ineffective and held no value.”

About Saul Fleischman

Founder of emerging social media tool sites. Bootstrapping innovation with lean startup development teams. I do project management, user experience, PR, marketing and community development.

su.pr size it! http://su.pr/7btx5I

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  • Jeremy Hicks

    Hey Saul,

    Jeremy from Livefyre here. We really appreciate the insight you provided here as well as some of the feedback shared, you can bet that we’ll take it heart as we continue to develop and build out our product.

    We sure do hate to hear you felt your customer service was atrocious. That’s something that we take very seriously as we pride ourselves on providing quick, friendly, and effective support. Sometimes, for issues that our community team is unable to reproduce themselves, they’ll ask for additional information so that we can provide our engineers with as much detail as possible so they can pin-point the issue and correct it for you as quickly as possible.

    Nonetheless Saul, we just want to say thanks again for taking the time to provide some insight about our product. We’d love to have you give us a roll in the future so we can make sure you have a better experience and maybe even change your mind :)

    If you ever need anything or have any questions, my e-mail is always open: jeremy@livefyre.com. Don’t hesitate to give me a shout :)

    Thanks again Saul!

    • Saul Fleischman

      Thanks @twitter-37375522:disqus The reply I got (both times I brought the problem to your peoples’ attention) could have simply noted “doesn’t work in Firefox” or (since I provided full details on my OS, etc.), “sorry, you’ll find we work well with Google Chrome, but like many apps and sites, in Windows ‘ running Firefox, its hit or miss.” That would have been great. What I got was a blow-off, and a request for unnecessary screenshots.
      Glad to see you are monitoring chatter on your brand/product, and I’ll look forward to learning about what’s coming for Livefyre users. SKYPE me (osakasaul), and perhaps I can share a suggestion or three…? Just ideas to consider, of course – from a UX guy.

      • Jeremy Hicks

        You’re very welcome Saul.

        With this particular issue I think it was that our team was unable to reproduce as we’ve played pretty well with Firefox, thus the desire for additional insight to nail it down and get you squared away. We’re sorry you felt like we blew you off, but I can assure you that was never the attitude or intent! But again, we do appreciate your feedback, we’ll learn a lesson from it, and we’ll use it as we continue to evolve our support process.

        I’ve added you on Skype, so let’s see if we can have a quick chat sometime soon!

        Thanks again!

    • Ruhani Rabin

      @twitter-37375522:disqus I am giving livefyre a try on my other site .. i think centralized moderation panel is important.

      • Jeremy Hicks

        Absolutely, and we’re developing that even further and have added a lot over the past few months. Lots more in store :)

  • John Sullivan

    Don’t like Either WORDPRESS FOR Me

    • Saul Fleischman

      Thanks, @6ee40b93091c1f52a7c19ce22f4d05d0:disqus – there’s a vote for WordPress’ own comment system, we’ll take that as.

  • Ruhani Rabin

    I have tested all platforms but end of the it is disqus.. and community feature of it. I like how livefyre is rising .. but disqus is still better overall. And intensedebate has a few woo and ahhs but doesn’t really deliver what is needed by a blogger.

    • Saul Fleischman

      Thanks @ruhanirabin:twitter I may just give the first to comment – LiveFyre – a quick UX overhaul :-) CC @twitter-37375522:disqus

      • Ruhani Rabin

        I’ve installed and activated it at my other domain tech2all .com .. nice comparison @osakasaul:disqus

        • Jeremy Hicks

          Happy to have you on Livefyre Ruhani, and if you ever need anything, just give me a shout!

      • Jeremy Hicks

        As I alluded to in my reply to @sandorbenko:disqus , we’ve got some updates rolling out around the end of the month that you may like. We’d love your feedback when they’re live!

  • Sandor Benko

    Livefyre is on the rise, but is it worth the switch from Disqus? Probably not – yet. I’m curious what development path they’ll take though.

    • Jeremy Hicks

      Hey Sandor, feel free to send any questions my way, I’d be more than happy to answer!

      And as far as development goes, we’ve got a lot in store that’ll be rolling out around the end of this. Things such as comment editing, a more robust site admin panel, evolving our point system into a rich reputation management system. We’re hard at work to bring y’all the best product we possibly can, so definitely keep any eye out! :)

      • Ben Vinegar

        Cool, you’re on track to deliver fundamental features Disqus has had for years. Good luck!

        • Saul Fleischman

          Thanks @benvinegar:disqus Will be nice when either @wordpress:twitter @intensedebate:twitter @livefyre:twitter or @disqus:twitter lets us: (1) customize comment font & size from comments dashboard, not requiring us to be php coders;
          (2) reply to comments from Disqus/Livefyre dashboard within our blogs (and they don’t go “poof,” as they do for me, though I saved them);
          (3) from comments dashboard, set links to be deadened or, live but then choose dofollow or nofollow by blog admin;
          (4) more sign-in options, and thoroughly test them. Yourselves. TOP complaint I get from my blog readers: “for some reason, Disqus never recognizes my main Twitter account, even after I set is as such – within my Disqus account. For what its worth, Livefyre is hit or miss on this, as well. For months, I could never comment on a Livefyre comments-powered blog without opened a separate browser, logging in to Livefyre, and then returning to the blog to comment on, reloading… A mess.
          (5) EXTRA CREDIT: pretend like you’ve studied the various tiers of Commentluv, and consider offering at least 1-2 options to encourage/reward/gamify commenting on our blogs by at least allowing commenters to leave a link to either their choice of a blog post or their most recent post.

          As always, comment systems UX people: a warm welcome to SKYPE osakasaul for my ideas. Feel free to make me a fan of your own and/or discuss how you see your competition.

        • Saul Fleischman

          @benvinegar:disqus will be nice also when Disqus keeps up with other comment systems if:
          1. replies from disqus dashboard to our commenters can tag (Twitter, FB, G+) commenters and also share – from the dashboard – to social networks. As it stands, we cannot;
          2. learn from commentluv, allow with the free versions a nofollow (to be decided, dofollow or nofollow by the blog’s admin) link from commenters;
          3. stylesheet that does not require us to be css wizards. Simple things like font size, font choice, and a different color for blog authors and admins (!!!) would be great

  • Daniel Ha

    Hi Saul, thank you so much for the writeup. I hear you on some of those issues, and we’re working on some new stuff that I think is very cool.

    Check out blog.disqus.com later today!

    • Saul Fleischman

      Trust you’ll see my in-depth comments @danielha:twitter @danielha:disqus and give me a SKYPE call. Teach me – and learn a little, as well?

      • Daniel Ha

        Hit me up! I’m daniel@disqus.com.

        • BestDocs

          @danielha:disqus Hi Daniel. Do you have some solution or costumised script for the widget? I want to do all links included in that widget nofollow. Default script code generates followed links.
          Regards

          • Tyler Hayes

            All links in comments are nofollow in Disqus. Can you let http://disqus.com/support know where you’re seeing otherwise? We’d be happy to take a look.

            • BestDocs

              Thanks Tyler. i dont know f you understand my question but i will be more precise this time. Im using Disqus comment system and all is oki with it. My question is about the Widget. I followed the instruction and generated the widget code which I inserted in the text widget on my sidebar. So what makes me worry. All links showed there are shown as do follow and those are. Links for username point to something as this http://disqus.com/yourname, the link to commented post, the link to the comment and finaly under the widget is the link disqus.com, all links shows as followed. But I dont know many abut scripts and idk if this only seems for me as dofollow. Im pointing to that widget and all links and content are generated by the script code (java script).How is the behavior for JS generated links links?

              • Tyler Hayes

                All of our supplementary widgets are nofollow too. If you could link me to a page where you’re seeing otherwise I’d be happy to take a look.

  • Vitaly Tennant

    Great discussion here. I’d love to see Livefyre come up with some widgets like we see with Disqus such as top commenters and so forth (I’m sure those are some of the “updates” they have been hinting towards). Both comment platforms are fairly similar and make a great commenting choice. Thanks for such a descriptive article Saul and an even more in-depth breakdown.

  • bewitched in salem

    I have yet to delve into Disqus with any verve. Thank you for presenting this info.
    Enjoy
    Bill, Lynn, and friends of Bewitched!

  • Mike Simon

    FWIW from a commenter perspective, I prefer whichever network asks me for the least amount of rights to my personal info. Most of the time I prefer disqus because it lets me choose my Google account, which grants access to my email address and name only. There is absolutely NO REASON for a discussion system’s oAuth implementation to be asking for access to my Facebook stream, or to post as me to my FB or Twitter accounts as a requirement for commenting. If it won’t go with the simplest amount of info to get the job done, I don’t bother commenting and just hit the back button.

    • Saul Fleischman

      Brilliant thoughts, @nixkuroi:twitter but actually, from the perspective of a blogger who would like @disqus:disqus @livefyre:disqus etc. commenters to share after commenting (as I’m doing now), I will add that the oAuth should not make it a requirement – but rather, provide a “low-impact” and LESS OMINOUS option, such as “allow us to share to Twitter/G+/FB – only when you elect to do so.”

      • Mike Simon

        Groovy. That would alleviate some irritation :)

  • Matthew

    I use LiveFyre, but we are considering changing either back to disqus or to Facebook comments.

    • Saul Fleischman

      thanks @t3kd:disqus as you may see, the noise going on here is reaching ears far and wide. I’ll probably get the first to listed – either @commentluv:disqus , @livefyre:disqus , @wordpress:disqus or @disqus:disqus – to make the easy changes that bloggers, and their commenters, have wanted for so long. Think they’ll listen? We’ll see. I give them until them end of March – and then, my UX free offer ENDS.

      • MHazell

        @osakasaul:disqus , you are using the @mentions feature wrong. You are only supposed to use that to mention other people. Trying using bold ( , no spaces between the characters.) instead.

        • Saul Fleischman

          Actually, @MHazell:disqus I am doing what I intend to with mentions – making sure those who may not be subscribed to replies on this post see my replies. Thanks for your thoughts, though.

  • MHazell

    If you would like to disable the hyperlinks in the name field, here is a nice and simple CSS rule. And if you have trouble with CSS, there is many guides across the net that show what they did to customize Disqus.
    #dsq-content .dsq-comment-header a.dsq-commenter-name {pointer-events: none}

    • Saul Fleischman

      Actually, I leave links in – and a nofollow designation on them. My comment about @disqus:twitter refers to how I had to go into the stylesheet; should be in the Disqus user menu.

  • MHazell

    I also recommend you check out my site and see how I have the comment headers set up. I have one color for moderators, and one for normal commentors. If you want some CSS for that, reply and I’ll post the code.

  • Cathy Presland

    Yep, me too. I kinda like livefyre but it was hard to get into and get around at first.

  • apekshasingh

    Nice post really helpful for many people, I was looking for this information for a long time please keep writng articles like this.

  • Saul Fleischman

    Why not CROWDSOURCE, @triberr:disqus ? Where you make “announcements,” you could be “asking questions.” Ask people how they’d like this and that to work and appear, rather than thrusting it upon your community – and then defending your decisions, rather than listening to those who would offer ideas that are often at least as worthy as your own?
    In fact, I have a lot of ideas going around, between commenters on this post, myself, and a couple (rather defensive) people from Livefyre, Disqus… on blog comment systems. A few people have given their thoughts on this blog, in writing; many Triberr people and other bloggers have discussed favorite/despised comment systems with me privately, and so, pertaining to Triberr’s new system and also for other, more widely-adopted (but largely ignorant of blogger’s wants), let me offer a couple suggestions:1. Being able to comment from Triberr and perhaps from other places (besides where the blog article resides) is good. Having the option to leave part of the comment in Triberr/etc., and another part on the blog would be better. Consider the many who’d like to keep it hush-hush that they use Triberr and know each other through Triberr.2. Newsflash: getting people to even check in to Triberr daily and simply choose decline or approve – is like pulling teeth. A couple clicks to SU-like something…? Very few are doing this. You think many really want to comment from Triberr? A few, I’d say. I have, but what I see with most Triberr people is “hit it and quit it (for the day).” They want a fast Triberr workout.3. A system like Disqus and LiveFyre, where you can tag people by Twitter or Facebook account (I think these would be a great start, while the other comment systems also want you to sign in and tag within their “communities” – not recognizing that they don’t actually have communities) and then share on those networks would be a game-changer for you. Essentially, when someone comments thoughtfully on my blog, and I want to be sure they see my response, I don’t assume they are following the blog comments. I can’t tell you how many do or don’t – I have no idea about this. What I do, however, is tag and share to Twitter and/or Facebook, which is a breeze with Disqus (which I don’t like, because they are sound asleep, unevolving for eons), and this way, since most people see their mentions, whether people return for more, my commenters at least see that I have replied. Technically, this is probably no small addition to your comment “system,” but is this a feature you aim to offer any time soon?4. For WordPress and perhaps other blog platforms, a dashboard within our blogs. People would flip for:A. No links allowed/allow links, dofollow/allow links, nofollow;B. Comments style control: font, color, size for moderator(s) and for commentersC. Auto-prompting of linking to internal blog article links (a toughie, I realize, but while I’m dreaming, here…)And the next several ideas…? Why not CROWDSOURCE, Triberr? Why wouldn’t you ask people what they want to see – rather than announce?

  • Android Spy

    While both systems allow embedding media, Disqus appears to provide a
    little more functionality by letting you attach photos and video to your
    comments rather than just link to them

    • Saul Fleischman

      When commenting from the Disqus dashboard – and letting us send to Twitter/FB (and hopefully other networks, soon!!!) and tag users from dashboard, I’ll give them props.

  • BestDocs

    How to do rell = nofollow to links in disqus widget?

    • Tyler Hayes

      Links within comments are nofollow by default in Disqus.

  • Lula 2

    Not bad info.

  • Tyler Hayes

    Both the embed and our secondary widgets (e.g., Recent Comments, Popular Threads, etc.) are written in JavaScript. And both have all links ste to nofollow.

    • BestDocs

      Thanks Tyler.

  • Access Control

    Excellent read, I just passed this onto a
    colleague who was doing a little research on that. And he actually bought me
    lunch because I found it for him smile So let me rephrase that.

    • Saul Fleischman

      Many thanks, warms the heart to know this was useful to you @accesscontrol

  • income portfolio

    Well disqus is not a perfect commenting system but I think it is the most reliable apps out there. And intense debate is ok too.

  • WordPress Designer

    I was not knowing much about livefyre but through this post it is cleared..Thanks for sharing.

  • Seo Company Leeds

    Must admit I prefer Livefyre to Disqus. Thanks for a good read i’ll pass the post on.

  • Jim juegos de vestir

    Is easy to get comments here i use this method allways

  • webdevelopmentcompanyinusa

    hi, thanks for sharing this information , but now in these days , google chrome in craze in peoples,
    i am agree with your information.thanks once again , I would like to share this useful information

  • blogdisiginingcompanyinusa

    Nice post really helpful for many people, I was looking for this
    information for a long time ..

  • webdesigningcompanyinusa

    hey, thanks, i have read your point. it’s very knowledgble and helpful. so i want to share this with my friends.

    • Saul Fleischman

      Many thanks – I do what I can :-)

  • blogdisiginingcompanyinusa

    Thanks for this post.. your article will surely help.

  • Adolf Loose

    oh man. i thought i cannot login through social networking sites here in disqus. ive just uninstalled it and replace it with live fire. what can you say? should i switch back to disqus? @archidumdum

  • Adolf Loose

    i’m sorry im just trying the tag. it seems that i cannot click on the @ tag?

    @michaelraye:twitter 

  • Adolf Loose

    oh. its working @archidumdum

  • Air Conditioner

    This is very nice blog post, 
    I keep getting invites from lots of friends, family and acquaintances to join them on twitter and face-book etc. Do these community things not give away an awful lot of personal information to strangers should the choose to look at you on them. Also, why do people use them and for what purpose are the useful. Thanks for sharing the information.

  • LivingTrust123

    thanks for share this information……….

  • Washing Machine

    Thanks for sharing the information, I believe it goes by your oppenents rank level…if you look at the leaderboards and scroll threw the side stats and go to AOL (average opponent level) youll see a big difference of rankings from what thier AOL is and how my games they have played…in nhl 10 my aol was 7, and most people were 3-5, i was ranked a lot higher even though i played a lot less games.

  •  AC Repair in Gurgaon

    Thanks for sharing the information, really this is very nice post. 

  • Ed Truman

    I use commentluv or build on WordPress comments. I have plans in the future for: Disqus or IntenseDebate or Livefyre.

  • insurance Austin

    What I like about disqus is that you can customize and change the looks of it. Aside from that, you can also
    enable the reactions feature and allow readers to sign in using social
    media to comment.

  • Rug Cleaners Delray Beach

    Thanks you for giving me such great information.Appreciate your page, good reading, thanks.

  • Small business IT support Crys

    I prefer whichever network asks me for the least amount of rights to my
    personal info. Most of the time I prefer disqus because it lets me
    choose my Google account, which grants access to my email address and
    name only. There is absolutely NO REASON for a discussion system’s
    oAuth implementation to be asking for access to my Facebook stream, or
    to post as me to my FB or Twitter accounts. I hear you on some of those issues, and we’re working on some new stuff that I think is very cool.

  • sam445

    how to remove community in disqus i like to add only comment people only can comment how to remove community menu

  • Branded Promotional Products

    Have you ever hears of guerrilla marketing? Promotional items fit in nicely with guerrilla marketing. This is the kind of advertising where people are drawn to your business right off the street.

  • Rayzel Lam

    for SEO purposes it’s better and it’s wiser to use Disqus.

  • php development india

    Livefyre is fastest blog committing system are using.Livefyreis providing how many visitor come ,they show result.Livefyre is providing you can easy to share comment .There are lots of reason user are like Livefyre.

  • Online Strategies

    Recently Techcrunch also started using LiveFyre.

  • android app developer

    Disqus is now loosing market and LiveFyre is getting. Many blog committing system are using livefyre because of livefyre is so many features are available that are not be available in disqus.

  • hire android developer

    Livefyre is very good market as well as very good plug-in are available.

  • php development india

    I just loved disqus because it’s a best and secure commenting system and this was the reason behind i used disqus blog comment system on my websites.

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